About Transportation
1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer free shipping to most countries for orders over 60 euros.
Delivery time = Process time ( order preparation )+ Shipping time.
Free shipping:
• Cost:We offer free shipping to most countries for orders over 60 euros.
• Process Time: 1-2 weeks
| Carrier | Corresponding products | Shipping time | Delivery area |
| DPD | Most normal size and weight products | 2 weeks | To most countries |
| Expedited Express for Small Pieces | Specified products with a small size | 1-2 weeks | |
| EMS | Big size but light products | 2-4 weeks |
Please note: Fluctuating delivery times depending on flight information for the order time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For a faster shipping, please contact us at [email protected]
>>Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. What if I receive a damaged item?
Products received with broken , or sunken are not considered defective and cannot be returned. In this case, we will replace the product at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
About Product
1. What types of wedding decorations do you offer?
We offer a wide range of wedding decorations to suit various styles and themes. Our collection includes but is not limited to:
Floral Arrangements: Beautiful bouquets, centerpieces, and floral arches.
Table Settings: Elegant tablecloths, runners, napkins, and place settings.
Ceremony Decor: Aisle runners, flower petals, decorative chairs, and arches.
Reception Decor: Lighting options, drapery, signage, and personalized touches.
2. How can I choose decorations that fit my wedding theme?
Choosing decorations that complement your wedding theme is essential for creating a cohesive and memorable atmosphere. Our team of experts is here to assist you in selecting decorations that align with your vision. We offer personalized consultations to understand your style preferences, color scheme, and venue details to recommend suitable options.
3. Can I customize decorations to match my color scheme?
Yes, we offer customization options for many of our decorations to ensure they harmonize perfectly with your chosen color scheme. Whether you prefer specific flower colors, personalized signage, or custom lighting arrangements, we can tailor our decorations to suit your needs.